FREQUENTLY ASKED QUESTION
What is Soul Body?
Soul Body is an online store offering innovative health and wellness products designed to improve sleep, relaxation, fitness, recovery, and overall daily well-being.
Are Soul Body products safe to use?
Yes, our products are designed with safety in mind and undergo quality checks, but always follow instructions and consult a professional if needed.
Do I need a prescription to use these products?
No prescription is needed. However, if you have a medical condition or are under treatment, check with your healthcare provider before use.
Who can use Soul Body products?
Our products are suitable for adults seeking better wellness, fitness, and relaxation. They are not recommended for children unless specified.
Where does Soul Body ship?
We ship across the United States. Orders are delivered directly to your doorstep using reliable carriers for safe and fast shipping.
How long does delivery take?
Delivery usually takes 5–10 business days within the U.S., depending on your location and shipping option selected at checkout.
Can I track my order?
Yes, once your order ships, you will receive a tracking number by email to follow your package’s journey until it arrives.
What is your return policy?
We offer a 30-day return policy. If you are unsatisfied, contact us to arrange a return or exchange for eligible products.
Do you cover return shipping costs?
Return shipping costs are usually the customer’s responsibility, unless the item arrived defective or damaged in transit.
What payment methods are accepted?
We accept major credit cards, PayPal, and secure online payment options to make your shopping safe, fast, and convenient.
Is my payment information secure?
Yes, all transactions are encrypted and processed through trusted, secure payment gateways to protect your personal and financial information.
How can I contact customer support?
You can reach our support team by email or through our website’s contact page. We respond quickly to help with your questions.
How do I clean Soul Body products?
Most products can be wiped clean with a damp cloth. Avoid harsh chemicals. Always follow care instructions included with each product.
Are these products covered by warranty?
Yes, selected products come with a limited warranty. Check the product page for specific warranty details and coverage.
Can I use multiple Soul Body products together?
Yes, you can combine them safely for a complete wellness routine. Just ensure you follow the instructions for each product individually.